HelloVocal Terms of Service

1. Acceptance and scope

These Terms apply to web, iOS and Android access. The Privacy Policy at https://hello-vocal.com/legal/privacy and Refund & Cancellation Policy at https://hello-vocal.com/legal/refund are incorporated where applicable. Additional feature-specific terms may be disclosed at use. If you disagree, do not use the service.

2. Eligibility and accounts

You must have legal capacity to use or purchase the service. Where applicable, minors require parental or guardian authorization. Provide accurate account information and protect your authentication credentials. Contact https://hello-vocal.com/help-center#contact if your account may have been compromised. Account login may use an email one-time password or supported automatic login link.

3. Subscriptions, payments and billing

3.1 Sellers and payment channels

For eligible direct web purchases processed through Stripe, FINDORPHINE LIMITED is the seller and Stripe provides payment processing. For purchases completed through Paddle, Paddle acts as the online reseller and Merchant of Record for those purchases, including payment collection, relevant taxes and buyer billing/refund administration under its terms. For Apple App Store or Google Play purchases, the applicable platform's purchase and billing terms apply. Paddle is not the Merchant of Record for purchases made directly through Stripe or billed through Apple or Google. The seller and billing channel applicable to your purchase will be identified at checkout.

3.2 Pricing and recurring payments

Before purchase, checkout will display the subscription plan, initial price, currency, billing interval, any introductory price, renewal price and timing, applicable tax information, cancellation information and links to the relevant policies. Unless the offer states otherwise, paid subscriptions automatically renew at the disclosed interval until cancelled. By purchasing, you authorize charges under the disclosed billing terms. Material price changes will be notified and consent obtained where required by law or platform rules.

3.3 Delayed authorization and capture

Some direct Stripe web purchases use authorization at checkout and capture approximately three days later, subject to authorization validity. The authorization may appear as a pending hold. Following successful checkout, customers receive application access and download/login instructions. If a customer cancels before capture, we cancel the related uncaptured authorization where applicable and technically possible. A capture delay is not a free trial unless expressly described as such at checkout.

3.4 Website cancellation and subscription management

Customers who purchased a direct Stripe web subscription can cancel at any time by visiting https://hello-vocal.com/, logging into their HelloVocal account using the purchase email, opening the subscription-management area in their personal account and selecting the cancellation option. They may also request cancellation assistance at https://hello-vocal.com/help-center#contact. Cancellation stops future renewals; captured charges are governed by the Refund & Cancellation Policy. Access ordinarily continues to the end of the paid period unless a refund, offer terms or law provides otherwise.

3.5 Paddle, Apple and Google cancellation

Paddle subscribers can use the cancellation or management options provided for their purchase or contact Paddle at https://paddle.net. Apple subscribers cancel in Apple Account subscription settings; Google Play subscribers cancel in Google Play subscription settings. Uninstalling the app does not cancel a subscription. Account deletion and subscription cancellation may be separate actions.

3.6 Trials, offers and refunds

Any trial, discount or promotional offer will specify its duration, subsequent price, renewal timing and cancellation terms before purchase. A three-day capture delay is not automatically a trial. For initial direct Stripe web purchases, FINDORPHINE LIMITED offers a voluntary 14-calendar-day full-refund guarantee. HelloVocal offers a corresponding 14-day initial-purchase guarantee for Paddle purchases, administered through Paddle. Renewals and other purchase channels are governed by the Refund & Cancellation Policy, provider rules and mandatory law. See https://hello-vocal.com/legal/refund.

3.7 Digital delivery and taxes

After successful web checkout and activation, download links and sign-in instructions are provided on the confirmation page and by automated email. Customers may use supported email-based authentication. Tax treatment follows the applicable checkout and law. FINDORPHINE LIMITED is responsible for its direct-sale tax obligations; Paddle handles applicable taxes in its Merchant-of-Record capacity for Paddle sales; platform sales follow the relevant arrangements.

4. HelloVocal intellectual property

The application, code, exercises, lessons, audio, designs, branding and other materials are owned or licensed by FINDORPHINE LIMITED and protected by law. We grant a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable right to use the service as intended, subject to applicable law. You may not copy, resell, sublicense, redistribute, exploit or reverse engineer proprietary materials except where authorized or legally permitted. No ownership transfers to you.

5. User content

Where features permit you to record, upload, share or publish performances, audio, images, comments or other materials ('User Content'), you retain your rights. You grant us a non-exclusive worldwide royalty-free license to host, process, reproduce and display that content only as reasonably necessary to provide, secure and operate the selected features, enable requested sharing, and exercise rights expressly granted by you. Public sharing may make content accessible to others. You warrant you have rights and permissions for submitted content, including third-party music or recordings. We may use voluntary feedback to improve the service without payment unless otherwise agreed. Content removal is subject to lawful retention and technical backups.

6. Acceptable use

Do not use the service unlawfully, infringe others' rights, impersonate others, publish unauthorized personal information, transmit malware, interfere with security, access unauthorized accounts, circumvent payment controls, manipulate metrics, scrape without authorization where prohibited, or exploit the service fraudulently. We may investigate and take proportionate measures against abuse.

7. Community features

Where community features are available, you control what you submit and should not publish information you wish to keep private. We may moderate or remove content that violates law, rights or these Terms. We do not promise advance review of every post. Report concerns through https://hello-vocal.com/help-center#contact.

8. Third-party platforms and services

The service may integrate with Apple, Google, Paddle, Stripe, Amplitude, Apphud, AppsFlyer, Solid and hosting, analytics, security and communication providers. Their independent services may be subject to separate terms and privacy notices. We are not responsible for independent third-party services to the extent permitted by law.

9. Availability and changes

We may update, improve, suspend or discontinue features. Interruptions can arise from maintenance, security or technical problems. We do not guarantee uninterrupted service, but mandatory rights concerning digital-service conformity and material changes remain unaffected.

10. Suspension, termination and account deletion

You may stop using the service and request account deletion through available functionality or support. Before deleting your account, cancel any active subscription through the relevant billing channel. For Stripe web subscriptions, this can be done by logging into https://hello-vocal.com/ and using the subscription-management area. Deleting the app or account does not automatically terminate external subscriptions. We may suspend or terminate access for material violations, fraud, security risks, third-party rights violations or legal obligations, with notice where reasonable. Refunds and accrued rights remain governed by the applicable policy and law. Clauses intended to survive termination do so.

11. Disclaimers

The service provides tools for singing practice and entertainment; results vary. To the maximum extent permitted by law, it is provided 'as is' and 'as available', without a guarantee of particular vocal, artistic or educational results or uninterrupted operation. Mandatory warranties and remedies are not excluded.

12. Limitation of liability

To the extent permitted by law, FINDORPHINE LIMITED and its representatives are not liable for indirect or consequential loss. Subject to mandatory law, aggregate liability relating to the service is limited to the greater of the amounts paid for HelloVocal during the preceding 12 months or EUR 100. These limitations do not apply to liability that cannot lawfully be limited, including any mandatory consumer remedies.

13. Indemnification

To the extent legally permitted, you agree to indemnify FINDORPHINE LIMITED against third-party claims arising from your unlawful use, infringement of third-party rights or material breach of these Terms, but not for matters attributable to us where such indemnification would be unlawful.

14. Consumer rights

Nothing in these Terms waives non-excludable rights under applicable consumer protection law, including digital-content conformity, withdrawal, cancellation and statutory refund remedies. Mandatory protections prevail over conflicting contractual terms.

15. Governing law and disputes

These Terms are governed by the laws of Cyprus without prejudice to mandatory consumer protections in your country of residence. We encourage contacting support before proceedings, but this is not mandatory. Courts in Cyprus have jurisdiction subject to mandatory consumer jurisdiction rules and any right to bring proceedings elsewhere under applicable law.

16. Changes to Terms

We may update these Terms for legal, operational or service reasons. We will notify users of material changes where required, and obtain express consent where law requires it. Changes do not retroactively eliminate accrued consumer rights. The current version will show its effective date.

17. General provisions

If one provision is unenforceable, the remainder survives. Non-enforcement is not waiver. Transfers or assignments are subject to law. These Terms and incorporated policies govern use of HelloVocal, together with offer-specific terms disclosed at checkout.

18. Contact

FINDORPHINE LIMITED, Company No. HE496882, Agias Fylaxeos 137, TSIARTAS COURT, 1st Floor, 3083 Limassol, Cyprus. https://hello-vocal.com/help-center#contact | https://hello-vocal.com/billing-support.