Refund & Cancellation Policy
FINDORPHINE LIMITED
Company No. HE496882 | Agias Fylaxeos 137, TSIARTAS COURT, 1st Floor, 3083 Limassol, Cyprus
Product: HelloVocal | https://hello-vocal.com/ | https://hello-vocal.com/help-center#contact
Effective date: November 7, 2026
This Policy applies to HelloVocal subscriptions and digital services and supplements mandatory consumer rights. The seller and refund administrator depend on the purchase channel.
1. Sellers and payment channels
For direct web purchases processed through Stripe, FINDORPHINE LIMITED is the seller and Stripe is the payment processor. For purchases processed through Paddle, Paddle is the authorized reseller and Merchant of Record; billing and refund administration follow the applicable Paddle purchase terms. Purchases billed by Apple App Store or Google Play are administered through those platforms. The applicable seller, price, billing interval, taxes, renewal terms and purchase channel are identified during checkout.
2. Fourteen-day initial-purchase guarantee
For initial direct web subscriptions purchased through Stripe, FINDORPHINE LIMITED offers a voluntary full refund of the initial captured subscription payment if requested within 14 calendar days of the initial purchase, even if the customer has used the application. No reason is required. For initial purchases through Paddle, HelloVocal offers the same 14-calendar-day commercial guarantee, with refunds administered through Paddle subject to its applicable terms. The guarantee does not automatically apply to subsequent renewal payments. This voluntary guarantee does not replace or limit any statutory rights or additional rights granted by the applicable seller or payment provider.
3. Payment authorization and delayed capture
Certain eligible Stripe web purchases use a payment authorization at checkout followed by capture approximately three days later, within the applicable authorization validity period. Access to the HelloVocal application is provided following successful checkout and account activation. A pending authorization may appear as a temporary hold and is not necessarily a completed charge. If a customer cancels before capture, we cancel the related uncaptured authorization where applicable and technically possible. The issuing bank controls the timing of release of any hold. If the payment has already been captured, the refund rules in this Policy apply. Delayed capture is not a free trial unless the specific offer expressly says so.
4. Cancelling subscriptions on our website
Customers with direct Stripe web subscriptions can cancel at any time by visiting https://hello-vocal.com/, logging into their HelloVocal account using the email associated with the purchase, opening their account's subscription-management area, and selecting the subscription cancellation option. They can also request assistance at https://hello-vocal.com/help-center#contact. Cancellation prevents future automatic renewals. For a cancellation submitted before capture, Section 3 applies to the associated authorization. If a charge was captured, cancellation does not itself initiate a refund; the customer can request one under Sections 2 and 6. Unless a refund or applicable terms provide otherwise, access ordinarily continues to the end of the paid billing period.
5. Other subscription channels
For Paddle-billed subscriptions, use the cancellation link or account-management instructions provided for the Paddle purchase or contact Paddle buyer support at https://paddle.net. For Apple-billed subscriptions, cancel through Apple Account subscription settings. For Google Play-billed subscriptions, cancel through Google Play subscription settings. Uninstalling the app does not cancel a subscription. Deleting an account is not a substitute for cancelling a subscription through its billing channel.
6. Refunds of renewals and payment errors
The voluntary initial-purchase guarantee does not automatically cover renewals. Direct Stripe renewal refund requests are reviewed in light of the transaction, including duplicate or incorrect billing, unauthorized payments, failure to provide access, cancellation errors, and mandatory legal rights. Submit a request at https://hello-vocal.com/billing-support. Paddle renewal refunds are administered through Paddle; Apple and Google purchases use their respective refund procedures. No provision restricts mandatory remedies.
7. Requesting assistance and refund processing
For direct web purchases, submit a request through https://hello-vocal.com/billing-support or https://hello-vocal.com/help-center#contact. Include the purchase email and enough details to identify the transaction; no reason is needed for the initial-purchase guarantee. Approved refunds are generally returned to the original payment method. Bank and payment-provider processing times vary. Voided authorizations may appear as released pending holds rather than separate refund credits.
8. Product delivery and access problems
Following successful checkout, customers receive application download links and access instructions, including by automated email. Supported sign-in methods include automatic login links and email one-time passwords. If access fails, contact https://hello-vocal.com/help-center#contact. We will investigate and provide an appropriate remedy, including a refund when required by the purchase terms or law.
9. Statutory consumer rights
Consumers may have rights of withdrawal, conformity remedies and other protections under EU, UK or other applicable law. The treatment of immediate digital performance and any loss of withdrawal rights depends on the nature of the service and legally required disclosures and consents. Nothing here purports to waive statutory rights automatically; any required express request or acknowledgment must be collected separately during checkout. Mandatory rights prevail over this Policy.
10. Disputes and changes
Customers may contact our billing support to resolve concerns, but doing so is not a prerequisite to exercising lawful chargeback, complaint or consumer rights. We may update this Policy prospectively. Changes will not retroactively remove accrued rights or previously agreed guarantees except as permitted by law.
11. Contact and related policies
FINDORPHINE LIMITED, Company No. HE496882, Agias Fylaxeos 137, TSIARTAS COURT, 1st Floor, 3083 Limassol, Cyprus. Billing: https://hello-vocal.com/billing-support. Support: https://hello-vocal.com/help-center#contact. Terms: https://hello-vocal.com/legal/terms. Privacy: https://hello-vocal.com/legal/privacy.