HelloVocal Privacy Policy
FINDORPHINE LIMITED
Company No. HE496882 | Agias Fylaxeos 137, TSIARTAS COURT, 1st Floor, 3083 Limassol, Cyprus
Product: HelloVocal | https://hello-vocal.com/ | https://hello-vocal.com/help-center#contact
Effective date: November 7, 2026
This Privacy Policy describes how FINDORPHINE LIMITED ('we') processes personal information when users access HelloVocal websites, mobile applications, singing exercises, karaoke, voice-controlled games, subscriptions and support. We generally act as controller for our service; certain payment providers act independently for their own processing.
1. Controller and scope
FINDORPHINE LIMITED, Company No. HE496882, Agias Fylaxeos 137, TSIARTAS COURT, 1st Floor, 3083 Limassol, Cyprus. Contact: https://hello-vocal.com/help-center#contact. This notice applies to account creation, web onboarding, mobile use, billing, customer support and optional community functionality.
2. Information provided by users
We may collect email address, account authentication information, display name, profile preferences and other voluntarily supplied profile details. When you contact us, we process your message, email, attachments and account or billing identifiers. Optional features may involve audio recordings, performances, comments and other content you choose to create or upload.
3. Usage and device information
We may process features accessed, exercises and lessons used, session activity, progress, subscription events, device model, operating system, app version, browser, IP address, approximate region, diagnostic logs and app identifiers where permitted. Precise GPS location is not normally needed to provide singing features.
4. Analytics and attribution
We may use Amplitude, Apphud and AppsFlyer for product analytics, subscription technology and attribution. Depending on configuration and permissions, these providers may receive app events, identifiers, device information and subscription events. Where consent is required for tracking, marketing or nonessential technologies, we seek it before the relevant processing and honor available consent controls.
5. Subscription, payment and dispute information
Purchases may be billed through Stripe, Paddle, Apple or Google. For direct Stripe web purchases, FINDORPHINE LIMITED is seller and Stripe processes payments; for Paddle purchases, Paddle acts as reseller and Merchant of Record. Apple and Google administer their respective store purchases. Card details are generally entered with the relevant payment provider; we do not need to store complete card numbers or security codes. We may receive customer and transaction identifiers, email, plan, amount, currency, authorization and capture status, billing dates, cancellation, renewal, refund and dispute status. Certain direct Stripe purchases involve delayed capture. We use payment-security and dispute-alert services, including Solid, which may receive limited transaction and contact data necessary to identify and help resolve payment issues, depending on integration. Payment providers and some security providers may independently determine aspects of their processing.
6. Purposes of processing
We process information to register and authenticate users, deliver app functionality and purchased access, provide singing and pitch feedback, maintain progress, manage subscriptions and cancellations, send transactional download and login instructions, support users, handle refunds, detect fraud and disputes, secure the service, measure performance, troubleshoot, improve the product, send permitted marketing and comply with legal obligations.
7. Legal bases
Depending on purpose and jurisdiction, we rely on contract performance for accounts, delivery and subscriptions; legal obligations for tax, accounting and required compliance; legitimate interests for proportionate security, fraud prevention, dispute handling and service improvement following balancing of rights; and consent where required for marketing, nonessential tracking or other specific processing. Users can withdraw consent where applicable without affecting earlier lawful processing.
8. Sharing and recipients
We may share necessary data with hosting, authentication, customer-support, communications, analytics, attribution, subscription-management, payment and fraud-prevention providers. Examples include Stripe, Paddle, Apple, Google, Amplitude, Apphud, AppsFlyer and Solid where used. Some act as processors under contract; others act as independent controllers. We may also disclose data for legally binding requests, protection of rights, or a lawful corporate transaction. Publicly shared content may be visible to other users. We do not sell personal information in the ordinary meaning of that term.
9. Microphone, voice and user content
HelloVocal may request microphone access to analyze singing pitch, timing and other audio characteristics for vocal exercises and voice-controlled gameplay. Audio may be processed on-device or by systems supporting the selected feature, depending on implementation. Some optional features may allow recording, saving or sharing performances. Where a user elects public sharing, content may be visible to others. We do not use voice recordings for biometric identification or authentication unless such functionality is introduced with appropriate disclosures and lawful basis. Users can manage device microphone permissions; disabling them may limit features. Do not upload recordings of others without appropriate rights.
10. Retention
We keep account information while needed for account operation and any lawful post-closure period; payment records for applicable tax, accounting and dispute periods; support messages for request resolution and lawful recordkeeping; and analytics, logs, audio and optional content according to their operational purpose and configured retention settings. We delete or anonymize information when no longer necessary, subject to legal obligations, claims and security needs. Backup copies may persist until normal backup deletion cycles. Users may request further details about actual retention periods and criteria.
11. Security
We apply proportionate technical and organizational safeguards, which may include access controls, encrypted transmission, authentication, security monitoring and access restrictions. No online system is completely secure. Please contact support if you suspect unauthorized account activity.
12. Privacy rights
Depending on law, users may request access, correction, deletion, restriction, portability, object to certain processing, withdraw consent and complain to a competent supervisory authority. We may verify identity before responding and will observe statutory response periods. Submit privacy requests through https://hello-vocal.com/help-center#contact with 'Privacy Request' in the message.
13. Account deletion and subscriptions
Users may request account and eligible personal-data deletion through available account functionality or support. Deletion may remove progress and user content, subject to legally required retention. Account deletion does not automatically cancel subscriptions billed by Paddle, Apple or Google. For direct Stripe web subscriptions, users can cancel by visiting https://hello-vocal.com/, logging into their account with their purchase email and using the subscription-management area, or contacting support. Cancellation and data deletion are distinct actions.
14. International transfers
Providers may process data outside the user's country. Where EU/UK transfer rules apply, we use an adequacy decision or appropriate lawful safeguards, such as approved standard contractual clauses, where required.
15. Children's privacy
HelloVocal is not intended to process children's data without parental authorization where such authorization is legally required. Applicable age thresholds vary. Parents or guardians may contact us about a child's information; we will review and take required action.
16. Marketing communications
We may send service and transactional messages necessary for accounts, security, subscriptions, login and product delivery. Marketing messages are sent where permitted and subject to required consent and unsubscribe options. Opting out of marketing does not stop essential transactional notices.
17. Third-party services
Links and integrations may lead to independent services operated by Apple, Google, Stripe, Paddle or other providers. Their independent privacy practices are governed by their own notices. Review their privacy information when using those services.
18. Changes to this Policy
We may update this notice when our processing, providers or legal duties change. We will give notice and seek fresh consent where required. The current version will show its effective date.
19. Contact
FINDORPHINE LIMITED, Company No. HE496882, Agias Fylaxeos 137, TSIARTAS COURT, 1st Floor, 3083 Limassol, Cyprus. Privacy requests: https://hello-vocal.com/help-center#contact. Terms: https://hello-vocal.com/legal/terms. Refunds: https://hello-vocal.com/legal/refund.